Highlights
Over the past year, much has transpired for PIH Health as an organization.
Following are some of the highlights from FY 2023.
IMPROVING ACCESS TO CARE
This fiscal year, PIH Health has been working to improve upon our processes and delivery pathways to increase patient access to care and promote better health outcomes. Most recently, we’ve increased access to primary care and our multispecialty offices through the addition of new physicians, nurse practitioners, and physician assistants at all locations across our service area.
We have also made upgrades to increase appointment availability and improved call answering times, and, as of March 2023, PIH Health now offers convenient online scheduling. Additionally, our patient outreach program supports our patients by helping to schedule appointments, lab work, exams, screenings, vaccines, or other preventive and follow-up care.
We continued to invest in technology and make operational improvements, and have reorganized some of our facilities to offer more convenient patient access to our multidisciplinary care teams and other services such as retail pharmacy and imaging. Some of these changes can be seen in the following new developments at PIH Health:
Opening of Transitional Care Unit (TCU) at PIH Health Good Samaritan Hospital
In October 2022, PIH Health opened a TCU on the sixth floor of PIH Health Good Samaritan Hospital. The new facility houses 28 licensed beds—with additional beds to be added soon—and offers multi-level healthcare for patients on our hospital campus. The TCU allows PIH Health to continue to care for patients who need additional rehabilitation and transitional care before returning home from a hospital stay. This level of care helps patients build strength to take care of themselves before they return home.
Daily activities in transitional care help patients improve their ability to care for themselves, such as balance and movement, flexibility and coordination, strength and stamina, thinking, speaking, and swallowing. Transitional care also lowers the risk of hospital readmission, reduces complications related to the transfer of care among at-risk populations, and improves patient satisfaction.
“We are excited to offer residents of downtown Los Angeles the services of a skilled nursing facility within a hospital campus,” said PIH Health Vice President of Post-Acute Care Services Shelly Necke MSN RN.
New PIH Health Retail Pharmacy Opens at PIH Health Downey Campus
In June 2023, PIH Health opened its newest retail pharmacy at the PIH Health Downey Medical Office Building—just across the parking lot from PIH Health Downey Hospital. The new location offers the same quality and convenient services as other PIH Health retail pharmacies in Los Angeles, Santa Fe Springs, and Whittier. Services include screenings such as blood pressure readings, bedside pharmacy—a program that delivers prescription medications to patient rooms before they go home so they don’t have to make a separate trip to the pharmacy—flu and COVID-19 vaccinations, and more.
PIH Health Opens New Cardiology and House Clinic Offices
In June 2023, renovations in the South Tower of PIH Health Wilshire Medical Office Building (located at 1245 Wilshire Boulevard, Los Angeles, CA 90017) were completed to offer a convenient new space for cardiology patients in the Los Angeles area. The entire fifth floor is now devoted to a variety of cardiovascular offices including cardiothoracic and vascular surgery and the full lineup of noninvasive testing services, such as full body vascular ultrasound imaging, echocardiogram, arrhythmia monitoring, heart failure monitoring, and various forms of cardiac stress testing. Patients now have access to PIH Health’s wide range of cardiology services in one convenient space—from multiple consultative services to comprehensive diagnostic imaging.
“We are committed to providing the best cardiovascular care for our patients, so we are upgrading the entire space to improve accessibility and patient convenience,” said PIH Health Cardiologist Guy Mayeda MD.

Additionally, in April 2023, PIH Health House Clinic consolidated its services in the fourth floor of the South Tower for the convenience of patients with complex ear, hearing, skull-base and neurological disorders
CULTURE OF INNOVATION AT PIH HEALTH
Across the organization, we’ve been particularly focused on creating efficiency and promoting sustainability, specifically in the areas of supply chain and operations, and are continuously looking and reevaluating areas where we can improve our delivery methods and reduce waste.
PIH Health Holds Resource Conservation Contest
In October 2022, PIH Health hosted its first Resource Conservation Contest, asking employees, volunteers, and physicians throughout the enterprise to submit suggestions for how PIH Health can reduce, reuse, or recycle, in order to make the most of limited resources, while improving quality of life for everyone.
Medical Director of Palliative Care Nathan Hashimoto MD, was the winner of the PIH Health Resource Conservation Contest. His winning idea was to turn off the two escalators at the Moseley Salvatori Conference Center on the PIH Health Good Samaritan Hospital campus. He recommended running the escalators only when the conference center is open and actively hosting a large meeting. Previously, those escalators were running 24 hours every day, with each escalator consuming about 60,000 kWh of electricity annually. To compare, the average Los Angeles household consumes about 11,000 kWh of electricity annually. The PIH Health Facilities team estimates that employing Dr. Hashimoto's idea would reduce annual electricity consumption of the two escalators by about 80%.
Other innovative ideas from around the enterprise included the installation of motion light sensors in storage closets, bathrooms, and in nonclinical areas with low activity. In total, more than 100 distinct resource conservation ideas were received, which the PIH Health Enterprise Supply Chain team will continue to vet for potential implementation. As our community’s health and wellness partner, we are committed to implementing some of these sustainable ideas to optimize the use of our resources and keep our environment beautiful.
In June 2023, spearheaded by System Vice President of PIH Health Enterprise Supply Chain Chico Manning, the PIH Health Enterprise Supply Chain Team hosted a Vendor Diversity Fair in collaboration with the Hospital Association of Southern California (HASC), and Communities Lifting Communities (CLC), an initiative of HASC. The event was held in the PIH Health Whittier Hospital Blanchard-Haendiges Auditorium and welcomed over 100 participants including representatives from other local hospital supply chain departments, local chambers of commerce, and diverse vendors for an afternoon of education and networking. The Vendor Diversity Fair gave vendors an opportunity to meet directly with purchasing agents, share their business plan/offerings, register for diverse vendor databases, engage with the broader Southern California hospital networks, and make quality connections. Through this event and through its close partnership with HASC and CLC, PIH Health hopes to empower diverse vendors to better understand PIH Health’s and other hospitals’ procurement processes and requirements, creating more opportunities for all and ultimately contributing to the overall growth of our communities.
This successful partnership is an example of Chico’s support of diverse vendors and using PIH Health’s buying power to create opportunities for local vendors, while continuing to meet the needs of the health system and contribute to the growth and empowerment of our community. In August 2023, Chico was nominated and was selected as a finalist for Health System Executive of the Year at the Los Angeles Business Journal’s annual Healthcare Leadership Awards. PIH Health has been proud to recognize Chico for his work in helping PIH Health become a more sustainable, adaptable, and equitable organization.
CONTINUED EXPANSION IN LOS ANGELES
In August 2023, PIH Health announced it has retained H2C Securities Inc., a strategic advisory and investment banking firm, to assist in a process to identify an experienced, financially capable developer to partner with the organization to develop contiguous land parcels adjacent to the PIH Health Good Samaritan Hospital campus in Downtown Los Angeles. A future development is envisioned to be a long-term enhancement for the community and the PIH Health Good Samaritan Hospital campus.
The developable parcels total ±5.7 acres with prominent frontage on Wilshire Boulevard as well as Valencia, West 6th, and Witmer Streets (Site). The Site's strategic location and zoning classification present a distinct opportunity for a developer(s) to create a diverse array of mixed-use project(s). The Site was acquired by PIH Health as part of its acquisition of the 408-bed PIH Health Good Samaritan Hospital campus in 2019 and is a continued investment by PIH Health in its commitment to the residents of Southern California and Downtown Los Angeles.
“As the communities’ health and wellness partner, we are committed to looking for partners who will work with us to provide the very best possible use of this land in service to those who live and work in Downtown Los Angeles,” said PIH Health President and Chief Executive Officer James R. West.
Hospital Achievements
PIH Health remains on the forefront of digital innovation and receives annual recognition for our dedication to excellence in digital health. Our fully integrated health system offers the latest technological advancements in healthcare, and we continue to optimize our information technology operations to maintain seamless interoperability across the PIH Health system, resulting in reduced operational costs, increased efficiency, and enhanced quality of healthcare. We also provide our staff with appropriate training and ongoing education that is crucial to address potential security vulnerabilities and keep patient data safe and secure.
PIH Health Earns CHIME Digital Health Most Wired Recognition

PIH Health reached full technological integration of PIH Health Good Samaritan Hospital into the PIH Health system last fiscal year—ensuring coordinated delivery of care systemwide. Through this massive endeavor, PIH Health Good Samaritan Hospital was named 2022 CHIME Digital Health Most Wired recipient by the College of Healthcare Information Management Executives for the first time in October 2022, joining PIH Health Whittier Hospital (ninth year) and PIH Health Downey Hospital (fifth year), and PIH Health Physicians (fourth year) in this prestigious recognition.
PIH Health Good Samaritan Hospital rose from last year’s baseline score of Level 6 to a Certified Level 8 in line with PIH Health’s other hospitals, earning special recognition as the Most Improved organization. This great achievement was due to the implementation of technology infrastructure advancements and updates to medical software systems at PIH Health Good Samaritan Hospital, which now align with those used across PIH Health. The installation of the updates improved the coordination and delivery of care systemwide, resulting in better care for our patients.
“We are honored to once again receive Digital Health Most Wired awards, and even more delighted that our newest hospital, PIH Health Good Samaritan Hospital, has also earned CHIME’s recognition in alignment with our other hospitals,” said PIH Health Chief Information Officer Jason Fischer. “This achievement can only be attributed to the hard work, dedication, and innovative efforts of our staff and physicians. As our health system continues to expand, we remain committed to delivering an increasingly higher-quality of care to our patients by providing the latest technological advancements in healthcare that improve efficiency, accuracy, and ensure better outcomes for our communities.”
Additionally, all three hospitals have been recognized for their commitment to providing research-based, high-quality stroke care that supports better outcomes for stroke patients.
PIH Health Receives Get With The Guidelines® Quality Achievement Awards
In July 2023, PIH Health Downey Hospital and PIH Health Good Samaritan Hospital earned Get With The Guidelines® Stroke Gold Plus quality achievement award and PIH Health Whittier Hospital received Get With The Guidelines® Stroke Silver Plus quality achievement award from the American Heart Association.
All three hospitals also received the American Heart Association’s Target: Type 2 Diabetes Honor Roll award, for ensuring patients with Type 2 diabetes, who might be at higher risk for complications, receive the most up-to-date, evidence-based care when hospitalized due to stroke. Additionally, PIH Health Good Samaritan Hospital and PIH Health Whittier Hospital received the Target: Stroke Honor Roll Elite award for meeting quality measures developed to reduce the time between the patient’s arrival at the hospital and treatment with the clot-buster tissue plasminogen activator (tPA), the only drug approved by the U.S. Food and Drug Administration to treat ischemic stroke.
“PIH Health is committed to improving care by adhering to the latest treatment guidelines and streamlining processes to ensure timely and proper care for heart attacks and strokes,” says PIH Health System Director of Quality Programs Krystal Valdez RN MSN ACNS-BC. “The Get With The Guidelines programs make it easier for our teams to put proven knowledge and guidelines to work on a daily basis, which helps us ensure more people in our service communities experience longer, healthier lives.”
PIH HEALTH PHYSICIANS RECOGNIZED
AS A TOP PERFORMING PROVIDER ORGANIZATION
PIH Health Physicians Receives 2022 Excellence in Healthcare Award from Integrated Healthcare Association (IHA)
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In November 2022, PIH Health Physicians (PHP) earned the 2022 Excellence in Healthcare Award from the IHA based on their measurement year 2021 performance in IHA’s Align. Measure. Perform. (AMP) Commercial HMO Program.
The Excellence in Healthcare Award represents the highest level of achievement, recognizing provider organizations that achieved strong quality results while effectively managing costs. This is the sixth year PHP has received this honor. To earn this award, a provider organization’s performance must rank in the top 50% for clinical quality, patient experience and cost for their commercial HMO population. Only 27 out of nearly 200 eligible provider organizations received this award.
The recognition represents the dedication of PHP’s doctors, advance practice professionals, nurses, staff, leadership team, and Board members who provide our community with high-quality healthcare. Thank you for the exceptional work you perform every day.
PIH Health 2023 Top Doctors Recognized
PIH Health was proud to extend congratulations to all our esteemed doctors who earned recognition in the 2023 top doctor listings. We are proud to honor the excellent work of our providers and celebrate their achievements. We appreciate all of our physicians for their service and commitment to patient care, and for sharing their skill, passion, and dedication.
Congratulations, once again, to the following group and affiliated physicians for receiving top doctor recognition in 2023:
Los Angeles Business Journal Top Doctors (January 2023):
- Adrian Burgos MD
- Deep Dudeja MD
- Christian Gastelum MD
- Brent Gray MD
- Andrew Luu MD
- Renee Palta DO
- Chiao Angel Yen MD
- Gerald Yoon MD
- Katrine Zhiroff MD
Los Angeles Magazine Top Doctors (April 2023):
- Joseph Ahdoot MD
- Lennis Burke MD
- Steven Burstein MD
- Joanna Chan MD
- Michael Davis MD
- Elizabeth De Oliveira MD
- Mark Dwight MD
- Eben Feinstein MD
- Mariola Ficinski MD
- Ali Gheissari MD
- Joseph Nussbaum MD
- Othella Owens MD
- Hector Ramos MD
- Leon Rovner MD
- Marc Samson MD
- Nathan Hashimoto MD
- Wesley Heartfield MD
- Jason Ho MD
- Alexander Kim MD
- Sucha Kim MD
- Luani Lee MD
- Gregory Lekovic MD PhD
- Leo Li MD
- John Liu MD
- Bruce Macrum MD
- Lasika Seneviratne MD
- Joyce Shin MD
- Tae Shin MD
- Ronald Tang DO
- Peter Win MD
2023 Super Doctors (January 2023):
- Ihab Alomari MD
- Ziyad Ayyoub MD
- Anjan Batra MD
- Anil Bhandari MD
- Annette Billings MD
- Elisabeth Brown MD
- Steven Burstein MD
- Richard Casey MD
- Brendan Cerk MD
- Joanna Chan MD
- Diana Chavkin MD
- Ashish Chogle MD
- Thomas Chu MD
- Pinal Doshi MD
- Daina Dreimane MD
- Christina Economides MD
- Jonathan Eskenazi MD
- Jerry Floro MD
- Jane Frederick MD
- Maryam Gholizadeh MD
- Ali Golshan MD
- Kenneth Grant MD
- Armen Gregorian MD
- Wendy Gu MD
- Allison Hill MD
- Jason Szu-Chieh Ho MD
- Dennis Holmes MD
- Nina Hooshvar MD
- Mustafa Kabeer MD
- Mitchell Katz MD
- Nafiz Kiciman MD
- Wyman Lai MD
- Sepehr Lalezari MD
- Georgory Lekovic MD PhD
- Donald Levy MD
- Jaime Lopez MD
- William Loudon MD
- William Luxford MD
- Divya Mallam MD
- Guy Mayeda MD
- Jennifer McNulty MD
- Jorge Minor MD
- Gira Morchi MD
- Michael Nageotte MD
- Andrey Petrikovets MD
- Ashkan Pirouz MD
- Roy Silver MD
- William Slattery MD
- Ronald Tang DO
- Rex Winters MD
- Lacey Zack MD
PIH HEALTH NURSES RECOGNIZED
PIH Health had the honor of receiving public recognition of some of our exemplary nurses this past year:
Dianne Sauco MSN MSHCA RN – Woman of Achievement
In March 2023, PIH Health Downey Hospital Chief Nursing Officer (CNO) Dianne Sauco was named a Woman of Achievement for the 30th California Senate District by Senator Bob Archuleta. She was one of 17 women to receive the honor. She and her fellow 2023 Women of Achievement were presented with awards by Senator Archuleta during a special reception. Additionally, in April 2023, Dianne was among 43 female healthcare leaders chosen by the Los Angeles Business Journal for their 2023 list of Women of Influence: Healthcare, in recognition of her exceptional contributions to healthcare.

Dianne has a deep commitment to her profession and channels that dedication to implementing innovative strategies and enhancements that advance healthcare in the communities that PIH Health serves. As PIH Health Downey Hospital CNO, Dianne helped grow many programs which support our local communities, such as the expansion of the PIH Health Downey Hospital Emergency Department to treat a larger number of patients and expanded programs that will provide more comprehensive care and greater patient capacity.
Ramona Pratt MSN MSHCA RN – DAISY Lifetime Achievement Award
In May 2023, PIH Health Whittier Hospital CNO Ramona Pratt received the DAISY Lifetime Achievement Award. Ramona was recognized at the PIH Health Whittier Hospital Flo Scott Nursing Awards Luncheon.

Ramona exemplifies the core values of this award as a transformational leader and positive role model in all aspects of the nursing profession. She has made a remarkable difference in nursing as it relates to clinical practice, patient care and safety, nursing research, nursing leadership, and overall has impacted greatly the positive image of professional nursing. Her dedication to PIH Health spans more than 40 years, during which she progressed from a certified nurse assistant to a nurse executive. Her unwavering commitment and results-driven leadership have garnered numerous accolades for PIH Health.
PIH Health Good Samaritan Hospital TCU Earns Team DAISY Award
In May 2023, the PIH Health Good Samaritan Hospital TCU team was recognized with a DAISY Award for going above and beyond the traditional role of nursing and medicine to bring comfort to a young hospice patient and her family. Touched by the story of their extraordinary efforts, Vice President of the DAISY Foundation Melissa Barnes personally came to visit the hospital and present the award to the TCU Team.
When the patient and her fiancé shared that they were planning to wed prior to the patient’s cancer diagnosis and hoped they could still get married, the TCU team collaborated to make the patient’s wish come true. From the coordination of the wedding event and hiring of the officiant, to the styling of the patient’s hair and makeup and wedding decorations – each member of the TCU team played a special role. The patient was wed at bedside surrounded by loved ones and the TCU team. The team continued their compassionate care as they transitioned the patient home on hospice, where the patient eventually passed away surrounded by husband and family. The TCU team created beautiful and peaceful moments for the patient and family that will be cherished forever.

DAISY Team Award TCU Team Recipients
- Patricia Cebreros, CNA
- Jennifer Corletto, RN Case Manager
- Claribel Cortez, TCU Social Worker
- Ashley Fennessy, TCU Case Manager
- Yeny Guarin, Palliative Care Social Worker
- Fernanda Gerorgan, Activity Coordinator
- Nathan Hashimoto MD, Palliative Care and Hospice Medical Director
- Anna Leonard, TCU Clinical Director
- Melissa Luong, OT
- Veronica Munoz, Palliative Care Social Worker
- Connie Ng, Lead Post-Acute Care Counselor
- Gudars Rahnema MD, TCU Medical Director
- Hector Ramos MD
- TCU Nursing Staff
- Gift Shop Staff
PIH Health Nurses Honored at Los Angeles Dodgers' First Nurse Appreciation Night
Out of 187 nurses from around California, four PIH Health nurses were nominated to throw the first pitch at the Los Angeles Dodgers' first Nurse Appreciation Night in September 2023.
- Caesar Ruiz Perez MSN RN CNOR – PIH Health Downey Hospital
- Diem-Chi Phung MBA BSN RN – PIH Health Whittier Hospital Same Day Surgery
- Evelyn Maldonado LVN – PIH Health La Mirada MOB
- Ghina Lorca BSN RN – PIH Health Good Samaritan Hospital
PIH Health employees, physicians, and volunteers rallied by casting their votes in support of our nurses in the Nurse.org and Dodgers’ Nurse Appreciation Night contest. Once all the votes were in, Ghina, a registered nurse in Obstetrics at PIH Health Good Samaritan Hospital and Diem-Chi “DC”, the clinical director of same-day surgery PIH Health Whittier Hospital, placed in the top four and were honored on the field during the pregame ceremony.